Purchase of US Talk and Text add on not working

[pete41]

Hello - I just purchased a US Talk and Text add-on today for $15.00.  However, I cannot make a phone call while in the USA.  I checked online "my account" under add-ons, and it says I have 0 of 15 days left.  This should say 15 of 15 days left.  Is there something I can do to get my i-phone working?  Thanks.  

[hTideGnow]

HI @pete41 

it was a first time buying an not a rebuy , right?

if it is a rebuy after you used the first one, there is a problem with rebuy and usually people need to wait 24 hours to rebuy

[hairbag1]

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@pmbc wrote:

@pete41 I think when buying the addon it could take up to a day for the addon to be added/working in your account.  

You could contact CS Agent to see if there is anything they can do to expedite activating the addon on your account.  You can reach them at this link,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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When you buy any of the 15 Day US Roaming add-ons...they work as soon as you successfully buy them...no waiting. Once you get to US they should work right away.

added...customer might have to manually select either t-Mobile or AT&T

[hairbag1]

@pete41 

are you re-buying an add-on ? You must either get ahold of Customer Support to make the new purchase effective OR wait until old one has expired PLUS 24 hours has elapsed.

[pmbc]

@pete41 I think when buying the addon it could take up to a day for the addon to be added/working in your account.  

You could contact CS Agent to see if there is anything they can do to expedite activating the addon on your account.  You can reach them at this link,

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437