Public Mobile account (number) deactivated - how revive?

[coffee]

Public Mobile account (number) deactivated  after idle for several months - how can it be re-activated ?

[BKNS27]

@coffee 

You need to purchase a new SIM and pick a new number if your account was suspended for 90 days or more.

[hairbag1]

If it's been deactivated..you'll need a new sim to start a new account. You have to use a different email address too.

If it's just suspended due to payment...you can pay using vouchers from Shell Gas or Walmart, then dial 611 to add them and reactivate the account.

If it hasn't been paid in several months...it's likely deactivated alright.

[Meow]

Deactivated or suspended?

If it is suspended less than 90 days then just pay the bill and it should activate automatically.

If it is deactivate-cancelled, deleted - you lost your account and need new SIM, activate, etc.

[softech]

@coffee how many months to be exact?

And you got the number from PM/Koodo/Telus?  or you ported into PM from another provider?

If you got the number new from PM/Koodo/Telus and you just missed the 90 days slightly,  Don't walk away yet.  Maybe PM can help if you are willing to buy a new sim card and reactivate.  But it is YMMV.  Open a ticket with P. support and ask.  Just nessage them:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

(but if you got the number elsewhere and ported you number into PM, there is no chance as the number would have returned to that other provider)

[walker1 · Accepted solution]

@coffee 

If it's been deactivated for more than 90 days , for non- payment it can't be reactivated. Your phone number and plan account is lost for good now.   Sorry 😐