Public Mobile - How to reach the port team?

[wa8]

I was told to contact the port team through the virtual assistant, it doesn't give me contact information or a way to access the team. So, how do I accomplish this without feeling like I'm walking around in a revolving door?

[Sakeena]

@slusagm  Thank you! 

[slusagm]

@Sakeena the Koodo team phone number is correct.  It is the same team that helps PM.  I will send you the phone number 

And you can also message PM as well.   Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

[Sakeena]

Hi

Can you send me the number too? I am in the same situation and public mobile referred me to koodo

[slusagm]

@tracy_le we cannot post the number here, but I will send it to your community inbox 

[tracy_le]

Hi @hTideGnow could you sent me the porting team number? I'm stuck at porting as well. thanks

[eddieO]

Hi @GarrySum, keep an eye on your community inbox (should be an icon of an envelope in the top right corner), I'll send you the number.

[GarrySum]

I am having this problem, can you DM me the number to reach?  Thanks!

[hTideGnow]

hi @sandy19 sent you the porting team number, please check your Community inbox 

[sandy19]

Same here. What is the Port Team's number ?  Does Public Mobile have any sort of human customer support number ?  Whatever number I got from people who helped me here is Koodo's Porting Support number and they are saying they can't do anything about it because it's Public Mobile's problem.  So yes I am also getting the run around here.

[eddieO]

@wa8 happy to hear they were able to help you out 🙂

[wa8]

With the number eddieO supplied, I was able to work with Erika and resolve the port. Erika had to escalate the problem and it took a few more hours to complete the port but she followed up with me a few hours later to confirm the port completed. 

Thank you eddieO, I've marked your post as the solution 

[sandy19]

@eddieO  could you please PM me the porting team number. I am also stuck at porting.

[Chalupa_Batman]

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@wa8 wrote:

I was told to contact the port team through the virtual assistant, it doesn't give me contact information or a way to access the team. So, how do I accomplish this without feeling like I'm walking around in a revolving door?

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Welcome to Public Mobile. 

Click on this link to see your mailbox that will locate the Porting Team Number.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[eddieO · Accepted solution]

@wa8 I will send you a number to contact as a personal message. Keep an eye on your inbox (top right corner, usually an icon of an envelop)