Promo did not start

[erckman]

I said yes to the November 4g, 15 gb $40 promo. It should have started on my December bill cycle, but I am still on my original plan!

[Meow]

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

If you have been charged new amount (look at your PM account and credit card) then new plan should be active.

[hTideGnow]

Hi @erckman you should see the proper plan details if you use Private mode or Incognito mode to login

or clear cache and restart browser 

[walker1]

@erckman 

Try logging into your account using a browser in incognito or private mode first.

You were probably looking at old cached information before.

[hairbag1]