Problems with transferring number

[Carina33]

I got this msg:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID.

Can someone please help?

I’m with Cityphone/Zoomer. 

Thanks. 

[Handy1]

@Carina33  Ahh good to know and thanks for that update . Now I will know to inform others should they have same issue with zoomer . And welcome to public mobile 🙂

[Carina33]

I called the number and they tried to restart the process and told me I will get a text that I need to respond YES to.  I did not get the text and had to then call Zoomer - they confirmed that the transfer will be done and that they DO NOT send a text.  So this is a difference with Zoomer I guess, compared to other providers. 

[Carina33]

Thanks for the number - just wanted to update:

I called the number and they tried to restart the process and told me I will get a text that I need to respond YES to.  I did not get the text and had to then call Zoomer - they confirmed that the transfer will be done and that they DO NOT send a text.  So this is a difference with Zoomer I guess, compared to other providers. 

[Andy85]

Hi @Carina33,

Sorry to hear that you got stuck at that step. You likely have to restart the transfer process and the only way to do so is to contact the porting team. I shall send you the number via private message so that you can call them and explain your issue. They will be able to restart the porting process for you. Please keep an eye on your community inbox for the phone number!

[Handy1 · Accepted solution]

@Carina33  I will send you the porting team number private message right away . And just give them the old providers account number and ignore the IMEI it’s no needed . And they can re trigger the port request for you