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Problem with Daughter's Account needs Immediate Attention

Great Neighbour / Super Voisin

My daughter's credit card payment info is now outdated due to being unable to access her account in that when she registered an email address was used that is now no longer valid.  This has made it impossible to access her info in order to insert an update to the information.  


Deputy Mayor / Adjoint au Maire

@Bebrew You can create an Eversafe account without actually having access to the email address used to register.  You will need access to the phone for a SMS 2FA code.  Go through the login process, create the account using the old defunct email address.  Once done, you can change the email address yourself to a current one. 

Go to profile, manage EverSafe ID, change email address.  You'll get another SMS message to validate the email change.


@Bebrew   With the current EverSafe id, since she likely has not created one yet, and without a working email, I don't think she can login without support help

please open a ticket with support and seek assitance.  

Private message CS agent at 
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there
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