cell phone is not working

[Ballie]

hi , I have messes that not data availble and i can not receive or make phone call .

[BKNS27]

@Ballie 

It sound like an outage in your area.

Check outage map:

https://istheservicedowncanada.com/status/telus/map 

Do your phone still show Public?

[softech]

@Ballie   can the phone connect to PM network at all?

Since you have no service, could be problem with renewal

Please login My Account using Incognito mode and confirm if the account status is active first.  Make a manual payment to resume service if the status is Suspended