I just installed the new PM App. I successfully signed into my account, and tried to upgrade my plan to the new promotional offer - $39 for 20 GB to be effective on my renewal date. Now, I’m not sure if I was successful in doing so because the app stopped working. I know there have been some hiccups with this new app, and that they are being worked on, but how do I find out if my upgrade is going to happen on my renewal date when I can’t access anything?
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@Jacobbbb So, the plan change supposed to be today ?
Couple things to do
1. since if could be just browser cache program, please login My Account using Incognito mode. Check if plan details show the correct one and if PM charged you from Payment history
2. check your cc to see if PM charged you the correct amount
Thank you, I will try that. They will not have taken the payment as I chose for the change to take place on my next renewal. Also, I’ve been having trouble with my password not working….sometimes it’s accepted and sometimes it’s not. Guess I’ll have to try changing it again.
try to login My Account again using Incognito mode from a web brower and see what you see
Also, check the payment history page to confirm they took the money
Let us know what you see