Previously was on $15 plan. Briefly switched to $34 and can’t go back

[Hye]

I was on the $15 plan for a while. I changed to $34 plan as I wanted US data while visiting my daughter in the states.  Now I want to switch back to $15 plan but it is gone from the options. The cheapest plan available is now $29. Any way I can go back to $15 plan again? I don’t use my phone very much so I don’t need a lot of data 

[EB0]

@Wayworn 

It’s not your fault, public mobile has changed a lot this year, new customers only plans, the removal of old $15 100 minutes 250mb plan, removal of the old reward system, and recently, the downgrade, customer tailored plans.

[Wayworn]

As others have posted - PM does not allow downgrading one’s plan. I’m on the $15 plan and had accepted an upgrade on my first renewal but I was saved by the communities advise that downgrading is not possible—-so in the nick of time I cancelled my upgrade. One of the factors as to why I switched from Bell to PM was that I thought I had the option to switch plans up or down as required. Another fact that I learned- and not blaming PM because it’s my fault for not reading the fine print—is that data add ons don’t roll over ——Oh well live and learn. 

[EB0]

@Hye 

If you were on the old $15 100 minutes, 250mb 3G plan, you don’t have referrals or account balance, you may consider porting out to Koodo $15 100 minutes 500mb 4G or Telus $100 yearly plan unlimited calls and texts no data.

you can always port back to Public mobile as a new customer and get access to all new plans.

[hairbag1]

@will13am, @computergeek541 

thanks for the update...I wasn't aware that PM does this now.

[will13am]

Plans are now tailored to each customer.  What may be available to your account is not necessarily available to everyone.  I run many accounts and see different offerings.  

[Rastin]

At the moment your choice are to get the 29$ plan or if your number not important to you. You can close the account and start another and get the 15$ plan for new customers. If your number is important to you .you can port it to another provider that has a 15$ plan like fizz

[computergeek541]

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@hairbag1 wrote:

@Hye 

you old $15 plan has been removed from the menu...but...this one might be a good 2nd choice. It even has a bit of data for your use...

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The customer has already incidcated that the lowest priced available plan is $29, so unfortunately, the $19 plan isn't available..  Different plans are available to different Public Mobile customers.

[hairbag1]

@Hye 

you old $15 plan has been removed from the menu...but...this one might be a good 2nd choice. It even has a bit of data for your use...

edited

[computergeek541]

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@Hye wrote:

I was on the $15 plan for a while. I changed to $34 plan as I wanted US data while visiting my daughter in the states.  Now I want to switch back to $15 plan but it is gone from the options. The cheapest plan available is now $29. Any way I can go back to $15 plan again? I don’t use my phone very much so I don’t need a lot of data 

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Sorry, but the $15 plan isn't available to existing customers.  Since it's not listed in your account, the plan is unfortunately no longer available to you.