Power of Attorney

[HollysMother]

Good Afternoon, 

I have PoA for my daughter's account. Phone number ********. The phone has been destroyed so I need to do an Esim reassignment to another phone

[HollysMother]

I dont have the account number. I have the power of attorney which is legally the same as being the account holder. I just need to speak with someone who can make a decision

[hTideGnow]

hi @HollysMother 

yes, @CSA_PM is the support here.  

but you need the account number or you need the activation done first?

[HollysMother]

Are you support? If so can you help me access my daughters account? I am the power of attorney and need her account number 

[Mimisters]

I know what you mean the service is horrible.

[CSA_PM]

Hello @ HollysMother,

If you’re unable to log into your online account to activate an eSIM, you’ll need to purchase a physical SIM card, and an agent will help you activate it.

[hTideGnow]

hi @HollysMother just message PM support agent as above, they will reply and help

[HollysMother]

She cant remember her email pw as everything was saved to her phone. I cant change the email password because it sends the 6 digit verification code to her phone number, which is unavailable because her phone was destroyed. Im just trying to swap the number to a different phone, but am running into wall after wall. Is there a manager, Ops manager, Director, VP, anyone who can receive the PoA papers and get this straightened out? 

[hTideGnow]

hi @HollysMother 

PM does not have phone support on the phone, everything is done online via ticket

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[HollysMother]

I need to speak with someone in Customer Service. Is there a way to contact CS? 

[HollysMother]

I haven't been able to log into her account. I have been trying to do this for a while. She signed the POA docs giving me authorization for her account to make any and all changes but I cannot access the account 

[hTideGnow]

hi @HollysMother 

you can do it yourself.  Just download PM app, login with your daughter's credential, go to Account,then Purchase sim card and choose eSIM