Stopped getting calls

[Lithiusx]

Hi,

I can no longer send or receive phone calls, however I can get texts, they do seem delayed though.

Samsung gal 9, I've tried power cycling, reregistering to the Public network, checked all the settings I can, also *#*#4636#*#* but nothing happens.

Not sure if my SIM went bad or it's a backend issue.

Any help?

Thanks,

[softech]

@Lithiusx 

The problem is a combination of 3G shutdown and the lack of VoLTE compatibility

While your Samsung Galaxy S9  has VoLTE, it is NOT compatible with PM's VoLTE network.  You can use the  IMEI checker on this page to confirm:  https://www.publicmobile.ca/en/on/get-help/articles/volte 

Since your phone is not compatible with PM's VoLTE, your phone has been using 3G for voice, but is now affected by the 3G Network Shutdown that has just started in Manitoba:
https://www.publicmobile.ca/en/get-help/articles/3g-shutdown

If you’re using a 3G-only device, your phone will stop working after these dates:
Manitoba (Rural): January 12, 2026
Manitoba (Urban : Winnipeg & Brandon): Starting March 31, 2026
National: Starting March 1, 2027

There is really nothing much you can do other than to get a phone that is compatible with PM's VoLTE network.
iPhones 8 or later, Google Pixel 4 or later, Samsung S22/Flip 2/Fold 2/A15/A35/A55 or later, or other major brands of phones released after 2024 and are designed and sold for the Canadian market should work. 
If you are unsure whether a particular phone will work, share the model here and we can help