Porting number from other provider

[Drew5]

Did not wait for SMS message from previous provider before taking out old SIM. Now have one way service (outcalls) only. Phone says PM, but bill is still charged to old provider. Catch 22. Can't notify PM of this because they have no customer service. Can't get help from previous provider because no longer have SIM card from them.  Getting ready to cancel all services and go with third provider! Is there a way out of this?

[BKNS27]

@Drew5 

If your previous carrier was Telus or Koodo, PM can port your number over to PM.

If not those carriers then you have 2 options:

- Purchase a new SIM from your previous carrier and reactivate your account.

- pick a new number.

If you decide to go with another carrier…you still need the old active SIM to port over your old number.

[Handy1]

@Drew5 @That could be a problem. But sometimes it can be done verbally. 

[Drew5]

Thanks for the reply, but I think they can only help to port the number if I still have the old SIM card from provider number one. I do not have it. 

[hTideGnow]

HI @Drew5   you don't need to move to carrier # 3.  Just one step.  Call the porting support and they can re-initiate the sms for your old provider.  Check the inbox for the phone number 

[Handy1]

@Drew5  There a number for live support to help will send it to you private message . To restart port request 

[softech · Accepted solution]

@Drew5 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed