Porting issue from Zoomer

[DeCriff]

Hi .. Im a new to Public Mobile (coming from years with Zoomer Wireless).  I just signed and started the port (I entered Cityfone and my IMEI) ..then about 15 minutes later, I received a text from Public stating "We're having issues transferring you number.  Looks like you entered an incorrect ESN/MEID".    There was a link at the bottom to get in touch via our virtual assistant but that link doesnt seem to be working (https://publicmobile.ca.ada.support/chat) .. its returning 502 Error.  Are you able to assist with my port? 

[maximum_gato]

@hTideGnow @DeCriff 

My apologies. You are correct the koodo porting department closes at 10 pm et or 7pm pt. I believe the telus porting department is open until 11pm et or 8pm pt. They seemed still open as far as I got thru the automated system without a phone number in the porting process.

[hTideGnow]

@maximum_gato  they don't.. they close at 10PM EST.. it's 10:29PM EST now

[maximum_gato]

@DeCriff 

Try calling them now they should still be open for another 35 minutes. Don't forget to keep the zoomer Sim card in your phone to reply YES to the PAT (porting authorization text) within 90 minutes of receiving it. 

Edit:

BTW....it's better to use the account # rather than the IMEI #.

[hTideGnow]

hi @DeCriff 

would be all good after you call them, just make sure you get the account # for them

[DeCriff]

Amazing .. thank you for your rapid responses!  I will give them a call first thing in the morning.  Thank you PM Community!

[Handy1]

@DeCriff  There’s a number for live support can re trigger the port request for you will send private message and get  it fixed 

[hTideGnow]

hi @DeCriff 

you need to provide them account number instead

i will message you the porting team phone number and you can provide them the correct info

but call them tomorrow morning, they are close now

Check your inbox in Community here for my message