Hey @richardxvu60444
Before you contact anyone else, have you tried rebooting your phone? If you install your Fido SIM card and reboot, do you still have service? If not, that means the port has gone through (although may be stuck) BUT... if you go into network settings with your Public Mobile SIM card in the phone and then reset them and reboot... does that give you service? And finally, sometimes SIM cards need a kick in the butt, it's what's called reprovisioning a SIM card. The way to do this is to take it out, place it into another phone that's shut off and then start the other phone with the SIM card inside. If you have service on that other phone, the "kick in the butt" worked. Now you can shut down your phone, put the PM SIM card in that and restart the phone. You should be up.
If these don't work, then call any numbers that folks have sent you for extra assistance.
