Ported wrong number

[Fibtje]

I set up an esim  with public today and ported a number but I accidentally put in my number wrong (smh) I can’t even log into my public account because it keeps sending a confirmation code to the wrong number. How can I cancel the port and start over?

[Handy1]

@Fibtje  Now that you canceled the port request . You need to private message support to help you regain access to you my account profile page and start the port request again . Or ask support to help you . notice under the first red circle in pic ( transfer number )

Change # on profile tabs

Link to support 

private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Fibtje]

It sends me an email code when I first log on to the app and then asks me to confirm by phone. Resending code just sends it to the number again 

[JRod]

If the number you accidentally typed in doesn’t reply yes to a text authorizing the port within 90 minutes then the port should automatically fail. 

You most likely can’t access your account as the activation wasn’t completed. Please reach out to a customer service agent in order to assist with restarting the porting process and to get you going. 

Use the link below to directly message a customer service agent for support. They will answer you in the mailbox here on your community account so please keep an eye on that.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Fibtje 

If you click on Resend Code, it will give you the option to send the 2FA code to your email. Calling and texting option won’t help you. Once you are in your account, head over to the Profile section then Manage Eversafe ID and update your email address.

If that fails, private message a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@Fibtje  There’s a number for live support to re trigger the port request will send you it private message . As we not allowed to post it here and get it fixed 

[hTideGnow]

HI@Fibtje 

I will send you a number to the porting support team to update the number to be ported.  Please check your Community inbox for the number.  They are closing at 10pm EST, so call now