Poor phone reception

[Steffer]

Have changes been made to cell coverage? For the past couple of weeks I have struggled to hold a successful phone call from my home. IF it connects, the voices cut out or one side does hear the other. This is for both incoming and outgoing calls.
I have not made any recent changes to my phone or phone plan. I have tried different areas around the home, inside and out. My phone and cell service work fine when I am away from home. I seem to now be in a “dead zone”. 
why would suddenly be an issue?

[Matt_V]

Is your phobe set to VoLTE?

I you have had the service fir a long time, it is possible that you are on the old setup snd a tower near you no longer supports it.  Are you rural or in the city?

[dust2dust]

@Matt_V- Go to settings, about phone, status information, sim card status - look for any mention of IMS and if it says registered. Unfortunately, some devices actually get retracted from the enablement even after having been supposedly enabled.

[Codeninja]

You can try doing the following:

1) Reset your network settings: Helps remove any possible software glitches hindering the phones network capability

2) Confirm if your phone software is up to date: Make sure there are no bug fixes required. 

The above 2 suggestions were made assuming you have an android device as this problem as far as I have noticed occurs on android devices. It might occur for apple devices, I am not sure as I haven’t come across one 

[softech]

@Matt_V   you sure you got VoLTE? S20 FE is not on the list

https://www.publicmobile.ca/en/on/get-help/articles/volte

While you are on calls, your phone stays as LTE?  Please note Samsung has the network name all messed up.  You might wee 4G when you are on phone, but 4G is in fact 3G.  

[Matt_V]

I have Samsung Galaxy S20 FE 5G.

My neighbor had a phone that would not work with VoLTE.

[softech]

@Matt_V  what phone do you have ? I am trying to take a note of if any phone outside of the Compatible list can VoLTE

[Matt_V]

Hi, How long ago did you get your account.  I was an existing customer and had the same issues for 2 years.  They finally went in and manually set my account to VoLTE. That cured my issues.  New accounts are automatically set to VoLTE.

[softech]

@Steffer  Mobile providers have been busy upgrading 5G equipment and could cause temporary network problem in the process

What brand and model is your phone?  If it is a newer one, I wonder if your phone is VoLTE compatible with PM and if you are using it.   You can try to enable VoLTE on your phone's Mobile network screen.  Check your phone and see if the signal shows 4G/LTE, then make a call and confirm if the network still showing 4G/LTE while the call is in progress

or you can also lock your Preferred network type of network mode to 3G only and see if it help

[Handy1]

@Steffer  check are there towers near your house 

Cell tower locations

https://www.ertyu.org/steven_nikkel/cancellsites.html?lat=50.042129&lng=-100.058670&zoom=10&type=Roa...

[BKNS27]

@Steffer 

Is your phone on 3G or 4G/LTE or 5G?

What is the make and model of your phone?