Please enter 6-digit Security Code sent to.. wont send

[yar654321]

I need to reset my password because the current one just doesn't work anymore. When I put in my cell # or my e-mail it doesn't send me the code. I've tried about 20 times but nothing comes through. Any ideas?

Thanks

[esjliv · Accepted solution]

@yar654321 

Are a current customer (have been active within 90 days OR have not ported out to another provider)?

If issues persist with SIMon Bot (because I had an issue just now with it), submit a ticket to CSA by the 2nd option found in the below link of Private Message.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Dunkman]

@yar654321 

Website can be finicky.  

You could try again in one hour.

Maybe try a different web browser, clear cache or incognito mode.  Also, try on a computer versus mobile phone.  

If all fails, you will need to contact customer service agent. 

Submit a ticket for CSA help. 

https://www.publicmobile.ca/en/on/chatbot 

Type: I can't login.  

Follow the prompts to submit ticket.