Plans change didn't work

[aappanah]

Hi, 

I've set a plan change upon the new billing cycle which was suppose to be on October 18th but on the Myaccount, it still reflects the old plan. Can this please be looked into?

[softech]

@aappanah and Payment history shows PM charged you the new plan charge?

If that is the case ,please open ticket with PM support for them to investigate further

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[aappanah]

Thanks to all of you for responding, I was billed for the new plan and when i logged in today (even in incognito mode) it showed the old plan. I just re-logged in and now it's reflecting the new plan. Thanks for the assistance.

[hairbag1]

[Meow]

Confirm how much you have been charged.

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

Please let us know if page refreshes and other advises worked for you.

[softech]

@aappanah   Please use Incognito mode to login to My Account once more.  It could be that you were seeing cached version and hence it wasn't up-to-date earlier.  Try Incognito mode

[Dunkman]

First check your payment history to see what plan was billed.

There is a known glitch in the system recently with plan changes.  Even though the plan changed, the self service account shows the old cached plan.  Try to login with a different web browser, clear cache or incognito mode.  Even a  different device.