05-04-2023 12:24 PM - last edited on 05-04-2023 12:26 PM by computergeek541
05-04-2023 12:50 PM
@Atamvir try changing your Preferred network type or Network mode to 3G only or WCDMA only
05-04-2023 12:39 PM
The cycle date is May 04 to June 03.
Tried other stuff, wondering why it aint working
05-04-2023 12:37 PM
@Atamvir is the account suppostp be renewed this morning?? If you login My Account using Incognito mode, wwhat is it showing for plan cycle date??
05-04-2023 12:33 PM
A few other trouble shooting advice:
Put SIM card in another working phone to see if similar issues.
Network reset of phone (this will erase saved Wifi passwords)
Toggle airplane mode on, then off.
If still issues, then you will need to submit ticket for customer service agent help.
https://www.publicmobile.ca/en/on/get-help
Chat with Simon, the chat bot. Follow prompts to submit ticket.