I paid my bill twice today and my phone is still suspended. It's doesn't work

[Kenny1969]

Please fix the issue asap. I paid my phone bill twice this morning and it still suspended. It still show that I still owe PM money.

[Dunkman]

@Kenny1969 

Just received a response from Public mobile management.  Supposedly resolved now. See below:

If someone who was supposed to renew recently made multiple payments, their renewal should have been processed this morning and service restored. Any extra payments they made will have been processed and added to their available funds for their next renewal. 

If someone is still in suspend we recommend they try to reactivate their service again with the normal method, it should work. Of course, turning their phone off and on again after exiting suspend is a good way to doublecheck that the phone connects to the network.

If still issues, likely need to contact customer service agent. 

[hairbag1]

@Kenny1969 

....or try dialing 611 from your cell to hear current account status.

[Dunkman]

@Kenny1969 

A few posts this morning about similar problem.

This website has caching issues.  Maybe try login with a different web browser, clear cache or incognito mode.  Or try a different device (PC or laptop). This might show a more accurate status of your account.