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Plan not appearing in self-serve

jor123
Model Citizen / Citoyen Modèle

Is anyone else seeing this on the Plan and Addons page? My account is active and service working, but my plan info is missing on the main self serve page under Account Status and I get redirected to a page called "Generic error" with the below text when I click Plan and Addons: 

 

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page .

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@jor123   yes, not browser related, I can confirm  🙂  I had the same issue last week.

 

But gives it a day or two and it corrects itself. 

 

View solution in original post

20 REPLIES 20

VIP_Tech
Model Citizen / Citoyen Modèle

Hi @jor123 

try close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,

0PX9O4
Deputy Mayor / Adjoint au Maire

@jor123 

 

I just checked and it seems to be working fine for me, but I have faced this same problem once before.

 

I would suggest you switch to another browser (incognito/private mode if possible), and try again. It may also help to wait an hour or so before trying.

 

Let us know how it goes - all the best!

jor123
Model Citizen / Citoyen Modèle

The same thing seems to be happening in incognito mode, but I'll try again in while to see if it's a temporary issue. I've never seen it before 

0PX9O4
Deputy Mayor / Adjoint au Maire

@jor123 

 

What is it that you're trying to do on self serve today? If it's making a payment or checking your usage, these should not require you to look at the plan page anyway.

VIP_Tech
Model Citizen / Citoyen Modèle

@jor123 

what machine you use it ?

jor123
Model Citizen / Citoyen Modèle

Nothing in particular, I just logged in to check usage and noticed the plan info wasn't showing up. Wondered if it was just me or if something was wrong.. lol 

jor123
Model Citizen / Citoyen Modèle

@VIP_Tech chrome desktop 

VIP_Tech
Model Citizen / Citoyen Modèle

@jor123 

it's latest version check the update.

do you have microsoft edge is working very well.

z10user4
Mayor / Maire

 @J_PM : And just like that, the slap in the face that we all feel...continues unabated. That username needs to stop. I KNOW I'm not the only that feels this way. Do you care about peace and harmony here? Or is it really actually permitted as one of your CSA's stated? It is wrong. For all the reasons you've reminded us all of just hours earlier.