04-17-2019 01:26 PM - edited 01-05-2022 04:26 AM
Why did my plan get suspended two days after a successful autopay on April 15, 2019??? My Visa was charged...April 17th and I can't use my phone???
04-17-2019 01:39 PM
@mikemcewing, it might be worth giving the lost phone/found phone toggle a try to see if that unfreezes the account.
04-17-2019 01:27 PM
@mikemcewing a écrit :Why did my plan get suspended two days after a successful autopay on April 15, 2019??? My Visa was charged...April 17th and I can't use my phone???
Can you see if your account shows ACTIVE? If yes you need to reach the moderator here for help..https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 . Waiting time is few hours to 2 days be patient they will help you.
