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Plan increase

johnmacpei
Good Citizen / Bon Citoyen

So,  my 6+2 gb plan went from $50 to $89, over $100 with tax...is this for real, with no "we're increasing your plan" message?

11 REPLIES 11

Hi @johnmacpei open ticket with PM CS Agent to have them check But Oracles confirmed that no plan will be changed

johnmacpei
Good Citizen / Bon Citoyen

I pay $50 for 6+2 gb because that plan includes free US calling. I can't show my plan and add-ons because that's all grayed out on my account

ReallyPissedOff
Good Citizen / Bon Citoyen

Why would you pay $50 for 8gb of data when you can get 10gb for the same price.

 

Was this a grandfathered 90 day plan?

 

 

johnmacpei
Good Citizen / Bon Citoyen

Called 611, added a payment that way, was $47 + tax as it should be. PM online sucks, has sucked forever so I'll use 611 going forward...hard to believe but it's so much simpler with a card registered

HI@johnmacpei 

 

open a ticket with CS agent

 

But what is showing on the Plan and Add-on page, what does it say?

 

@johnmacpei 

Definitely contact a CS_Agent to have it fixed. 

johnmacpei
Good Citizen / Bon Citoyen

My plan is due tomorrow, can't wait 2 or 3 days

johnmacpei
Good Citizen / Bon Citoyen

Screenshot_20220713-161415_Chrome.jpg

This "upgrade" certainly added nothing to ease of use...good god

BKNS27
Mayor / Maire

@johnmacpei 

I think there are still glitches on the new PM website.

Others have indicated the same thing from 30 days to 90 days payment.

RossN
Mayor / Maire

@johnmacpei it's just another bug with the new roll out please ignore, it will go away in a day or two

hTideGnow
Mayor / Maire

HI@johnmacpei 

 

Where you see that?  Please share a screenshot

 

 

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