Plan change not working ?

[yassinemalti]

Why my plan didn't change yet knowing that I already have been charged for the new plan ?

[Timer]

@computergeek541 

but the OP say change plan but not showing change yet. i don't what is your mean.

[computergeek541]

@Timer 

It doesn't take 48 hours for a new plan to show in the Self Serve account.  As stated previously, the 48 hours is only about the change in speed.

[Timer]

@yassinemalti 

after the date you change plan is take 48 hr to be in on your account,

but if not change after 48 hr then contact support team by private message CS_Agent  to change it.

[softech]

@yassinemalti   What plan change did you make?  If it is a change to 4G plans, please note it takes around 48 hours for the speed upgrade

Also, when you login to My Account, Plan & Add-ons page, is that showing your new plan already?

[esjliv]

@yassinemalti - what plan were you on, and what plan did you change to?

Did you perform a "Change Now" plan change, or did you "Change on Next Renewal"?

Are you able to show a screenshot of your payment history (leaving out all personal info please).