Phone service

[Ang8]

it appears I am a client, but I have had no service from day one with you guys. Either get it running now or I’ll go to another provider

[Yummy]

Tend to disagree.

I never had any serious issue with PM service. Everything worked well since day One.
From my experience agents do respond promptly and they did resolve any issue I was complaining about.

As everywhere, you have good and not that good agents since they are all humans (I hope, so far). Some do not understand proper English, some do not understand what actual issue is. At the end I do appreciate their assistance and if issue is not resolved by my first ticket then after few days I open another one or ask for different agent to handle it.

People have issues with mobile service because they either have lousy, very customizable phones or do not follow instructions to the letter. Sometimes service is not available for a limited time in certain areas but that means you do NOT have to be glued to a phone 24/7 and check soc.net every 5 minutes. There is a life beyond phones...

For those requiring perfect service please go to Bell or Rogers and pay through the nose to have 'live support'.

[SKSuh]

Public Mobile is an awesome provider with some caveats — you’re using a modern phone, you’re somewhat tech savvy, you don’t mind saving money and you don’t need extra features such as WiFi calling, international roaming or call control

[colleeno]

@Ang8 

Customers who don’t have problems don’t post in this forum. I have been with PM for over 7 years and have never had an issue. I personally know about 30 other customers who are happy with PM’s service. 

[Rastin]

We are mostly just customers here. Your threats of leaving make little to no difference to us. Your better to open a ticket with pm and complain to them.

[hairbag1]

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@Ang8 wrote:

Looks like an awful lot of people have problems with  public mobile, Clearly not a very good provider

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I've been a Public Mobile client since 2018 and never had an issue. Once the account is up and running and autopay is set up with a valid payment card...all should be well.I've bought add-ons, changed plan and updated payment card with no problem. I'd suggest that most people who use Public Mobile have, at the very least, good experience with the service. 

Once you get up and running, have a valid payment card set to autopay AND a VoLTE enabled cellphone....you're gonna like the service too.

[BKNS27]

@Ang8 

PM (lower tier) is under the Telus umbrella so PM and Koodo utilize Telus and Bell towers.

I’ve only had 1 issue over the 3 years with PM.

If you switch carriers, you will need to look at Rogers, Bell or Freedom and their lower tiers.

[BKNS27]

@Ang8 

Check a couple of things first:

- Login to your account and check to see if the Subscribe (AutoPay) button is enabled. It may have disabled due to a glitch.

- Check to see if there is an outage in your area.

https://istheservicedowncanada.com/status/telus/map 

If everything looks fine then dm a CS_Agent to investigate the issue.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

I have been with PM for over 3 years and only encountered one issue with my calls going to VM but an agent fixed my issue.

BTW, you don’t need to repost the same issue on this Community Forum.

[Chalupa_Batman]

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@Ang8 wrote:

it appears I am a client, but I have had no service from day one with you guys. Either get it running now or I’ll go to another provider

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Well @Ang8  I'm sure you did your research before you signed up with Public Mobile right? Public Mobile is a self serve service. These forums, with customers like you, are your first point of help to resolve problems. If you're unable to get the help here, you can always create a ticket for a Customer Service Agent from Public Mobile to assist you. Here's how.

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

Further to what I said before, maybe you could share information like, did you download the app and sign up? Have you reboot your phone? Have you tried to reset your Network Settings? When you come to these forums to ask for help, it's best to share as much information as possible in the steps you took and where you got stuck. Of course, never share any personal information here. 🙂 Just the basics.