Phone purchase

[Joey_1975]

Hi there - how can I get an official tax receipt for my phone purchase.  Also, no SIM card was included even though the purchase indicated a SIM would be included.  If any of the Customer Service reps can get back to me that would be greatly appreciated. 

[hTideGnow]

HI @Joey_1975 

Did you get an email that shows the break down of the cost and tax?  Usually the email invoice like that is good enough for tax purpose.

[Meow]

Contact agent regarding missing SIM. As for tax receipt, receipt for phone purchase should be included with the phone unless they send you by e-mail.

[0PX9O4]

Hi @Joey_1975 

You can request in a private message to CS_Agent with your order details included.

[BeachNBeer]

@Joey_1975 

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.