Phone number transfer issues

[SB68]

Hi, this is just some added information on some questions I received from the community. I currently have an account with Koodo, and it is not prepaid. I signed up for a Public Mobile account and prepaid for the first month as well as purchasing a sim card. When I enter my cell number in the Public Mobile app it says that the number is invalid. I've had the same number for years and have transferred it from Public Mobile to Koodo as well. I was told to DM an admin, which I did and have received no response. I'm not sure where to go from here. Thanks for any replies. 

[Phil_Adelphus]

@SB68  Just wondering, did you send your DM using this pre-addressed link?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Agents hours are 9 a.m. to 10 p.m. Eastern so hopefully you'll get a reply today.  You could also try calling the Koodo/PM porting team, I will private message you the number.  I think it's been said before that sometimes a number shows as invalid for PM when it is currently with another carrier in the Telus group.

[BKNS27]

@SB68 

Was your PM account active prior to porting?

Did you reply to the text from PM that you are porting over to Koodo with YES with the PM SIM in your phone? There is a 90 minute window for you to reply.

[Handy1]

@SB68  Since you already submitted ticket check your community inbox for their reply 

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage