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Phone not working

R_M
Good Citizen / Bon Citoyen

phone can not call or receive calls

10 REPLIES 10

R_M
Good Citizen / Bon Citoyen

Problem resolved Phone is working .... Telus network problem

eddieO
Model Citizen / Citoyen Modèle

@R_M this is probably a better map, it's showing "Degradation of wireless voice service"

https://www.telus.com/en/qc/outages

R_M
Good Citizen / Bon Citoyen

currently in Walnutgrove area of North Langley. Map does not show outage in this area

Pal222
Good Citizen / Bon Citoyen

no problem yesterday but today all morning cannot make outgoing calls. No change in service plans,  no transfer of phone number

eddieO
Model Citizen / Citoyen Modèle

@Pal222 sounds like you are part of the outage area. Nothing you can do except hold on till it's been resolved.

Here's a link to the outage map:

https://istheservicedowncanada.com/status/telus/map

Pal222
Good Citizen / Bon Citoyen

I’m in Calgary AB.  I can text and receive calls but cannot make any outgoing calls.

Pal222
Good Citizen / Bon Citoyen

No outgoing phone service all morning. Incoming seems ok.

eddieO
Model Citizen / Citoyen Modèle

@R_M are you in BC, AB or SK? There is an outage going on right now in western Canada affecting voice calls but text and data seems to still work.

If you are not in western Canada, have you tried restarting your phone

R_M
Good Citizen / Bon Citoyen

new problem no changes in service was working yesterday

eddieO
Model Citizen / Citoyen Modèle

@R_M is this a new issue, was your calling working before? Did you recently transfer in an existing number and is text and data working?

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