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Phone calls not working

Jewelll
Great Neighbour / Super Voisin

I have followed all instructions and I cannot send or receive phone calls.  Help

7 REPLIES 7

azziemeggan
Great Neighbour / Super Voisin

If your phone calls aren’t working, there are a few things you can try to fix the issue. First, check your signal strength to make sure you're in an area with good reception. If the signal is weak, try moving to a different location. Restarting your phone can also help resolve connection problems. Additionally, ensure that Airplane Mode is turned off, as it disables calls. You might also want to check your network settings in case something needs adjusting, such as toggling between Wi-Fi calling and mobile data. For Android users, clearing the cache in your call app can sometimes help. Don’t forget to check for software updates, as they often include fixes for network issues. If your SIM card is damaged or not properly inserted, that could also be the problem, so make sure it’s in place or consider getting a replacement. Finally, if none of these steps work, reach out to your carrier for assistance—they may be able to resolve any account or network issues.

MC_J
Good Citizen / Bon Citoyen

Phone reboot might do the trick for you.


@Jewelll wrote:

Using eSIM.  Answered yes to fido email.  My Fido account has been closed.


do you see Public Mobile as the network now ? If not, message Customer Support and ask for their assistance. Give them your name on the account, ph number, PM pin number, PM account number....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Jewelll
Great Neighbour / Super Voisin

Using eSIM.  Answered yes to fido email.  My Fido account has been closed.

You removed old sim and installed new sim ? Are you using esim...make sure to set it as the primary line.

Jewelll
Great Neighbour / Super Voisin

Yes it says everything went through but can’t make calls

hairbag1
Mayor / Maire

@Jewelll 

did you successfully activate your new PM account and port your old number in to Public Mobile ?

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