Payment

[orientsilk]

How to update my credit card information 

[esjliv]

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@orientsilk wrote:

Thank you, but I can’t login to my account, I enter my email and forget password, it did not work

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@orientsilk  - did you receive an error message when you entered your email?

Perhaps an account was never registered...this may have been the case if you activated in-store. If so, you can register for an account here: https://selfserve.publicmobile.ca/self-registration/

Otherwise CSA's will need to be contacted to help you get back into your account: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[JL9]

Do you mean you clicked on the forgot password link or you blanked on your password. If so there is a link to take you to a security question to fix that.

[bishamon]

From the https://selfserve.publicmobile.ca/Overview/ , you would:

1) Click the "Payment" Tab.

2) "Manage my card - " in the mid-bottom of the screen

3) Click on "replace existing card"

4) Enter your new credit card information

5) Submit

[hairbag1]

Send a message to the CSA's and they can help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

watch the little envelop icon on top right side of page will be highlighted when they respond to you.

[orientsilk]

Thank you, but I can’t login to my account, I enter my email and forget password, it did not work

[hairbag1]

Log in to your account..click the Payment tab. Scroll down to Manage my Card. Then select replace or remove.

editd