02-21-2022 05:04 PM
When I added my new payment card it automatically charged my account $52 without knowledge because when I added my card it immediately switched to a screen saying my charges were $56 so I submitted the payment but later found out that it had already automatically charged me 52 I am in desperate need of getting that money transferred back to my account and the extra $50 on my account removed
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02-24-2022 04:27 PM
Yes
02-21-2022 05:57 PM
@Antrod79 wrote:When I added my new payment card it automatically charged my account $52 without knowledge because when I added my card it immediately switched to a screen saying my charges were $56 so I submitted the payment but later found out that it had already automatically charged me 52 I am in desperate need of getting that money transferred back to my account and the extra $50 on my account removed
@Antrod79 - how did it automatically charge you?
Were you currently in a suspended status and it topped up your account to reactive/resume your plan?
02-21-2022 05:49 PM
HI @Antrod79 PM is a prepaid service, they usually do not provide refund. Your money is safe there if you see it on your My Account -> Available Fund.
But if you decide to try to ask for a refund, Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-21-2022 05:43 PM
If you want a refund, you will need contact a CS_Agent but it will take up to 30 days for you to get it back. The overcharge will be a credit in your account so it will be used to cover next month bill.
02-21-2022 05:08 PM - edited 02-21-2022 05:09 PM
@Antrod79 Can you check if you see $52 or so sitting there as Available Fund on My Account? If so, you can choose to leave it there for next month's renewal.
If you really want to ask for a refund, please open ticket with PM Support. Since it could be a system issue, PM might be willing to proceed with the refund. But a refund could take a week or two to get back to your credit card. To open ticket with PM Support:
1. If you have access to Self-Serve My account: For faster response (2-48 hours) , Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
2. If you don't have access to My Account or have trouble with above method: you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there