03-10-2023 08:49 PM
03-10-2023 08:55 PM
HI @Mellym so, you have successfully loaded the voucher into your account? if you already loaded, then the 24 hours wait time is not the issue
it is best to login to My Account using Incognito/Private/Secret browser mode to check if the fund just showing up as Available fund, not used or if it already being used for renewal
Try to reboot your phone once more
03-10-2023 08:53 PM
Did you reboot your phone by powering off then powering back on?
Some voucher may take 24 hours for it to work.
03-10-2023 08:51 PM - edited 03-10-2023 08:52 PM
@Mellym Can you log into your account and reactivate maybe the funds are sitting in the account In available funds and you need to make manual payment … also know that some vouchers take 24 hours after purchase to use them .. if all else fails contact support
Getting support / submit ticket
Or while your already here and logged in the community
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