Payment is completed, but activation is not successful and I can't log in My Account.

[AyaVan]

I have already applied for a subscription and payment has been made.
But activation on my phone fails.
I get a message to contact customer support, but my My Account is locked and I cannot log in.

[hTideGnow]

---

@AyaVan wrote:

Yes, I tried logout & login in several times.
However, an error occurred, so I sent a message to customer support.

---

hi @AyaVan .. then I guess only CS Agent can help.  Please submit ticket

[Handy1]

@AyaVan  Support should reply with with in the hour sometimes longer . Just keep an eye on your community in box for their reply 

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[AyaVan]

Yes, I tried logout & login in several times.
However, an error occurred, so I sent a message to customer support.

[hTideGnow]

hi @AyaVan 

Try to logout the app for 15 mins and try login again.

 if same,  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[AyaVan]

I ordered eSim and use the app.

[AyaVan]

Thank you. I did.

[AyaVan]

Yes, I used the app, but the activation was failed.

[hTideGnow]

HI @AyaVan 

did you use the Pm app to complete the activation?

[Handy1]

@AyaVan  Please submit ticket here 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Phil_Adelphus]

@AyaVan  You can contact customer support by private message using this link while logged in to the community. An agent will reply at the envelope icon or tap your avatar for Messages

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Are you using a physical Public Mobile sim or an esim?  Are you using the app on your phone or a browser?