Payment & Plan problems

[FanDD]

Are there any MODS could help?

I got double charged and plan did not change to 12GBs/3months which I had changed during the promotion.

I had pmed 3 MODs and none of them reply. 

I had been wait for more than a week.

What can I do?

Thanks

[Mary_M]

Hey @FanDD,

Thank you for raising concern with us regarding the extra payment!

We've received your private message; rest assured that I will investigate and rectify the charges as needed 🙂

Mary

[Teezem]

@FanDD 

You can try the following link: https://publicmobile.ca/en/on/get-help/contact-us

[UDP7]

@FanDD I suggest you create a thread and tag the mods tomorrow around 10 AM-4 PM as the mods are probably done fixing problems for today.