Payment already made but services not reactivated

[Melatonin1036]

I accidentally didn't have enough money in my credit card. When my subscription date came up, I added money and then went on the website to start my subscription up again. This was on September 16th. The money has been taken off my credit card but my services have not been restored. Every time I come on the website to see what's going on, it tries to charge me more money. HELP

[Handy1]

@Melatonin1036  You gonna need support to look into that for you . You should have just resumed services on plan you were on . PM is pre paid no refunds usually . So maybe in this unique situation they can help best of luck 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Melatonin1036]

Okay so I was able to find available funds and there was only $27 in there and I was able to reactivate the phone. But now I'm hoping the $150 from my old subscription is going to fall off of my credit card and I'm not getting double charged because the website basically forced me to change my 3 month plan to monthly. And I don't want to be charged double.

[hTideGnow]

HI @Melatonin1036 

Available Fund is actually on the Overview page , right below the Subscription Usage, scroll down and you should see

[Melatonin1036]

Where is the section that I see and available funds? I've looked at overview. It tries to get me to change my subscription which I got stuck into doing on the 16th. So now my subscription has changed. I thought I was being forced to do that. And I've looked in all the other sections for payments and everything and I don't see where my available funds are.

[hTideGnow]

HI @Melatonin1036 

did you check if the money in Available Fund?

please use Incognit/Private/Secret mode on your browser and check if the money in Available Fund.  If it is there, you can click Resume my plan and try to push it to renew.  Since you have money in Available fund, it won't charge you again.  Try it

[Handy1]

@Melatonin1036   Is the money sitting in your account in available funds ? If so make manual payment and hit the resume button ? And reboot the phone . If still no luck please contact support to investigate 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman · Accepted solution]

Hi @Melatonin1036 

As odd as it sounds, try rebooting your phone.

But if you need assistance from a CS Agent you can reach them here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437