Payed my plan but my data isn’t working

[Delekpemine1]

Payed for my plan but my data isn’t working and the money left my account 

[JK8]

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@softech wrote:

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@Delekpemine1 wrote:

Yeah my data is finished and my plan isn’t due till July 28th so how do I pay early to get data ?

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@Delekpemine1  

You can login to My Account, go to Plan and Add-ons page , click Shop Add-ons (on the right side of the page below all the "Add-on Usage", then pick one of the Data add-on.  Maybe 1GB add-on for $15 or 200MB for $5, add to cart and Pay.  It is now a one step payment.  After you paid, reboot the phone and should be good to go

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You also might consider bumping up to another plan with more data. That might be cheaper in the long run as buying an add on to keep you going is costly.

[softech]

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@Delekpemine1 wrote:

Yeah my data is finished and my plan isn’t due till July 28th so how do I pay early to get data ?

---

@Delekpemine1  

You can login to My Account, go to Plan and Add-ons page , click Shop Add-ons (on the right side of the page below all the "Add-on Usage", then pick one of the Data add-on.  Maybe 1GB add-on for $15 or 200MB for $5, add to cart and Pay.  It is now a one step payment.  After you paid, reboot the phone and should be good to go

[dabr]

@Delekpemine1    Could be just a temporary issue and might be connected to the recent update of the self serve account,   Have you tried rebooting or toggling airplane mode on/off? 

If the problem persists send a private message to CS_Agent (chatbot is having issues too) here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edit:  odd, don't remember seeing the second message from OP saying he'd depleted his data!

[Delekpemine1]

Yeah my data is finished and my plan isn’t due till July 28th so how do I pay early to get data ?

[JK8]

@Delekpemine1

Log into self service and confirm your plan is Active and that the data is listed under Plan Usage.

Also check that your apn settings are correct.

https://www.publicmobile.ca/en/bc/get-help/articles?q=APN