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Pause line

gr8mtl
Great Neighbour / Super Voisin

Hi, I may be leaving for winter (4 months), how can I pause my line and is there any fee now or when I reactivate at my return?

Thank you

3 REPLIES 3

hairbag1
Mayor / Maire

@gr8mtl wrote:

Hi, I may be leaving for winter (4 months), how can I pause my line and is there any fee now or when I reactivate at my return?

Thank you


Very limited options to pause your account...but there are no fees to pause the account using the methods described by the others.

@hTideGnow  Manage Subscription and turn on Subscribed

Pretty sure that's a typo and you meant turn OFF Subscribed.

hTideGnow
Mayor / Maire

HI @gr8mtl 

you can pause the line for at most 90 days or the account will be caused and you will lose the number

what you can do when you are ready to pause the account is to go to My Account->Payment->Manage Subscription and turn OFF Subscribed.   Then PM will not renew the account at the end of that cycle.  The account will becomes suspended at the end of the cycle.  You then need to make sure you come back and login PM's My Account no later than 90 days , better do it on 85th days just in case, and make a manual payment to resume the service.  

thanks @Phil_Adelphus and updated!!

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