04-18-2021 07:44 PM - edited 01-06-2022 01:50 AM
04-18-2021 08:26 PM
The extra payment you made will rest in your available funds and be applied toward your next renewal payment.
Think of add-ons like purchasing items from vending machines. It is a two-step process requiring inserting funds first until the machine shows the appropriate funds available, and then selecting the product by making a selection.
04-18-2021 07:49 PM - edited 04-18-2021 07:49 PM
Purchasing an Add-On:
Note that purchasing an add-on is a two step process.
You should be able to use it instantly.
1-First you need to add the $ to your account and
2-then add the add-on to your account.
Don't forget to restart your phone.
yeah, as @hTideGnow posted
04-18-2021 07:48 PM
Buying data (or other add-ons) are 2 steps process
1. add money first
2, then go into the add-on page and buying it actually
I suspected that you only add the fund to it but has not really buy the add on yet.
What is showing on "Available Fund" on your Self-Serve?
Also,if you have picked and buy the add-on , you should see it on your Self-Serve Overview page.