Paid for additional data still not received & charged twice

[HALIMACS]

@Nanc64 

The extra payment you made will rest in your available funds and be applied toward your next renewal payment.

Think of add-ons like purchasing items from vending machines. It is a two-step process requiring inserting funds first until the machine shows the appropriate funds available, and then selecting the product by making a selection.

[esjliv]

@Nanc64 

Purchasing an Add-On:

Note that purchasing an add-on is a two step process.

You should be able to use it instantly.

1-First you need to add the $ to your account and

2-then add the add-on to your account.

Don't forget to restart your phone.

yeah, as @hTideGnow posted

[hTideGnow · Accepted solution]

@Nanc64 

Buying data (or other add-ons) are 2 steps process

1. add money first

2, then go into the add-on page and buying it actually

I suspected that you only add the fund to it but has not really buy the add on yet.  

What is showing on "Available Fund" on your Self-Serve? 

Also,if you have picked and buy the add-on , you should see it on your Self-Serve Overview page.