So this is a bunch of questions to try to explain the deal and lead up to what you can do. You don't need any help from support. You have it figured out. You just didn't fully understand how everything works.
Is there a reason you don't do the autopay? (Or as it's called now pre-authorized payment)
Did you always used to go to the store to have the guy do this before the end of the 30 days?
Do you know that this is a 30 day prepaid service? Perhaps you're thinking of pay as you go where your usage draws from a bucket of money to pay for those usages. That's not here.
So your account renews on the 17th. How this system works is that adding money does nothing until the renewal or you buy add-ons.
I'm wondering what exactly the clerk did for you in the store. Did he basically do an early renewal through calling Public and took your money and sent you on your way with a new 30 day plan. I'd be very interested to see your payment history here.
If you don't think you used all your 100 minutes then is it any number you call that gives you this error? Or is it one? Are you including the 1 in front of the 10 digits? Or were you trying to call a number in the US?
Did you always pay by voucher? Or did you give the clerk a credit card?
This should absolutely not take this much time ... if you understood how the place works now that there's no clerk to go to.
You've already received a bunch of suggestions and workarounds. The best one for you is to use $5 of your $25 balance and buy the $5 500 minute Canada minutes. It's great for your plan.
Then you'll still have $20 for the 17th when your plan renews.
Then you'll get a new date which in this case will be Oct 17th and you can buy another voucher before then and enter it in and you'll be set for that renewal. Then do it again. etc.
I hope that helps if not too overwhelming.
Buy the add-on. Talk. The plan will renew. Away you go and buy vouchers each month. And take note of the number you're dialing in case you need the 1.
