Paid July 27, number transferred no service

[Sonofa]

I have messaged them no reply. I set my husbands up no problem. 

[hairbag1]

@Sonofa 

give us a bit more info. When you activated your new PM acct, did you try to port in from previous network ? Old acct still must be active until ported in successfully. Did you receive the confirmation message regarding your port request ?

[softech]

@Sonofa physical sim or eSIM?? if you have no service at all, it is not a porting problem but a problem with sim provisioning 

 Easy fix for PM support, please message them

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

[Chalupa_Batman]

Hello @Sonofa 

Might need more information here.

Did you port OUT of Public Mobile or port IN to Public Mobile?

Have you tried restarting your phone? If you ported in, if you put your old providers SIM card into the phone, do you still have service?