@LoDeL1 It sounds like you are trying the chatbot/ticket system, which is currently unreliable. To contact customer service you need to use the private message system via the link @Handy1 and @softech gave you to send a direct message to an agent. They will reply at the envelope icon top right of this page or if there is no envelope then tap your avatar to check Messasges.
that would be completely normal if January 1 was your second last renewal date.
Because it would also renew on January 31 if that was the case.
This is just one possibility as to how one could have two payments come out in one month. It can happen on months with 31 days since Public Mobile cycles rotate on 30 day cycles.
PM is a prepaid provider and usually do not provide refund. Please login My Account using Incognito mode and check if the extra payment sitting as Available Funds. If so, the money can stay there and he used in next renewal
if you don't see the extra amiunt on Available Funds z you can message support for help. Please use this link to open ticket with direct message and it will work
