Many issues

[Neil-45]

Im

having quite a few issues finishing my transfer from Bell. First I’m unable to fully login to me account because I am not receiving the confirmation number from eversafe to my phone. Also I’ve been informed from Bell that my number has not been ported over properly. 

help! 

im using a SIM card from PM

[BKNS27]

@Neil-45 

Here are the steps to port your number over to PM.

The steps must be followed in exact order if you are porting your number over to PM:

• Make sure your old SIM is active so don’t cancel serviced with them.
• Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telusee/Koodo store ($10.00).
• Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
• Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
• Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
• Power off the phone once porting is completed then switch to PM SIM and power on your phone.

If all steps are followed, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[will13am]

@Neil-45 , once you do get your number transfer completing by reaching out to the porting team, you can access your account by using the resend code option and have the 2FA code sent to email.  Once in your account, go to the profile tab and edit the eversafe settings and update the phone number.  The eversafe system does not auto link to the phone number associated with the account.  

[TheSterlinger · Accepted solution]

No problem, I will send you the porting department's phone number to reinitiate the porting process. Check your inbox by clicking your avatar and clicking messages.