Overcharged

[Jamestulk]

They overcharged when I activate my account what to do can someone help me 

[Phil_Adelphus]

@Jamestulk   What plan do you have?  There might be a better plan at a lower price than what you have now.  Are you sure the two payments went through?  Often one of the two is "pending" on a credit card and then is removed when the payment actually goes through.

[slusagm]

did you make a plan change?? and any money on Available Funds?? Overcharged amount usually stays there

but ask PM to check, just open ticket with PM using the Orange Chatbot icon on the lower right. Type the question Submit ticket and select Contact Us to get to ticket open screen

[EB0]

@Jamestulk 

Send a private message to CSA through the following link to look into the overcharge 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jamestulk]

I got charge twice for my plan 39.10 

[EB0]

@Jamestulk is it a new line? What is your plan? How much overcharge?