Overcharge on Credit card

[652]

My recent BMO Master Card CC has two charges for $28.00: Sept. 26 & 27 and I can't get any answers from anyone.

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[softech]

@652 

Where you see the double payments?  Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ? 

If you see them on your credit card, check if one of the charges is just a pending charge while only one of them is the posted charge. 

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account.  Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account.  The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have any question.

If you are certain there are more than one posted charge (and not pending) on your credit card and you cannot find where the extra money went, engage support for further investigation:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there   

[Handy1]

@652  Is one charge just pending ? If so it should fall off . But if both charges are posted and the difference is not sitting in your available funds contact support to fix 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hairbag1]

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@652 wrote:

My recent BMO Master Card CC has two charges for $28.00: Sept. 26 & 27 and I can't get any answers from anyone.

***@****

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First thing tomorrow, check with your payment card provider to see if you were actually billed X 2...perhaps one of them is a pending payment and will disapear.