@Thebeast
April Fools!!....Sadly and seriously I dont know who the fool is here or it was the pm gremlins and all of their tomfoolery with autopay and other aspects of the payment system on April 1st that the ramifications are still being felt by customers like yourself.
Take a couple of screenshots of your payment history and overview page as it stands. If you have enough in your available funds to pay your plan amount you should be able to reactivate your plan by going to the plans or usage page. Click on lost/stolen. Suspend your service. Log out/in. Resume your service. Your plan should automatically reactivate even if your overview page does not immediately update. Log out and reboot your phone.
For all of the extra charges, debits and messes in your payment history contact customer support to sort it all out. If you just choose an account credit it won't take too long to get it all sorted out with the CSA. You won't have to worry about any possible autopay failures for the next few renewals at least.
If you prefer a refund to your card it will take longer....possibly up to 30 days for it to finally be processed and refunded. The choice is entirely up to you. Submit a support ticket via Simple--Simon (another fool?!!) or send a detailed private message via the link below.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
