Ordered SIM card for more than two weeks but still didn't get it

[hqin]

Hello,

Can someone check why I haven't received my SIM card. I ordered on May 1. I didn't see any update on order info in public mobile web site. I need to get it today or I have to cancel the order.

[esjliv]

@hqin  - if you have not received the Public Mobile SIM card and it has been past 10 working days, I would submit a ticket to CSA and let them know.

These SIMs are normally sent regular letter Canada Post mail, so they are probably not tracked, but you can still let customer support know. Even if you obtain a SIM card in the meantime, it wouldn't hurt to have a spare on hand for a lost, damaged replacement or a refer a friend referral.

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

[JL9]

Ordering from PM has had increasingly long wait times, in store or a place like Canadian Cell Supplies would be the way to go for getting it quick (and in the case of Canadian Cell Supplies, it is much cheaper too!)

[hqin]

Good idea!

[hqin]

Thank you. I will wait for a few more days. 

[DDM69]

Go to your nearest Walmart and purchase one there.  They can do the activation there or you can do it at home.  Remember to use a referral code when activating, if you have one.  Good luck and enjoy Public Mobile! 😁

[Helpershelper]

@hqin 

Due to current COVID-19 measures and high shipping volumes, please expect delivery times to be longer than usual.At this time, we do not provide a tracking number for SIM cards. If you haven’t received your SIM card after 10 business days, please click this link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

[hqin]

also please let me know how I can cancel the order if I decide to do so

[hqin]

Sorry, I ordered on May 14 not May 1