Opened wrong new account

[Glenda71]

I signed up for Can/Us/ Mexico plan and I actually want the 5G60 GB for $39 . Can u please change the one I just signed up for to this lower plan ! 

[hTideGnow · Accepted solution]

hi @Glenda71 

if it is day 1 and you just open the account not long ago, there is still a chance PM support agent will be able to switch the plan for you.   Or if they cannot help, you will have to check your My Account's Change Subscription page and see if they plan is there for you to scheduled a plan change for next month

to contact PM support agent,  submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

PM might or might not be able to help. But ask them and hope they will

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or message them using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage