One issue From fido to Public

[Vancouver778]

I just switched from fido to public. My iPhone have network signal and can make calls and receive messages, but I cannot receive messages or receive calls. eSIM card. How to fix it? Thanks.

[HootieG88]

Sounds like your port is incomplete. Did you answer “YES” to text message from Fido to authorize port?  If you did, then it can take 2 hours or more to fully port your number. 

[hTideGnow]

HI @Vancouver778 

if you cannot make outbound calls and no network signal, it is a sim care setup problem.  You will need to open ticket with PM support agent.    please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

[hairbag1]

@Vancouver778 

watch the little envelop icon on top right side of the page. I just sent you a number to call for help with your porting problem. Welcome to PM.