OVERBILLING 3 times a month I have only 1 account

[Katrina888]

I have one account and they have been billing me for months for three accounts. How do I get to talk to someone to get a refund? and stop this for next month? 

[HALIMACS]

That’d be interesting to know @esjliv 

I might guess that perhaps the excess funds were attributed to a ‘ghost’ account or some other account.

Either that or the OP has a lot of funds resting in available funds.

[esjliv]

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@Katrina888 wrote:

October 2022 I was charged twice. And August 2023 6 times. Very Weird. 

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@Katrina888 oh my gosh. Does any of this show in your payment history under your My Account?

[dust2dust]

So that's $12. Something went screwy for Aug 7. Do you see these amounts in your balance here? Does your credit card have any other false charges from anywhere else?

Adding - and $13 there. Perhaps you're on the $15 plan and you now have 1 year loyalty and autopay. In Oct maybe you hadn't completed a year yet. But still...

[Katrina888]

October 2022 I was charged twice. And August 2023 6 times. Very Weird. 

[Katrina888]

I was wrong it was only August it seems that they took 6 payments. I see the price increased from $13. to $16

[hairbag1]

@Katrina888 

you say this has happened "for months"...how many months has it been ?

[Katrina888]

No idea why they charged me 6 times in one month? 

[Katrina888]

Thank you. I will follow this process you suggested. 

[dust2dust]

So that's $30 and $15. Did you have trouble signing up initially? Do you see those amounts in your balance here? What plan are you on?

[HALIMACS · Accepted solution]

@Katrina888 

definitely reach out to a customer support agent and provide them that information. They will refund any excess charges.

Please use option 2 below

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